Privacy policy

Alpenor Group attaches great importance to the protection of your personal data. This policy explains what data we process when you use the website alpenor-group.com, for what purposes, and what your rights are. It is based on Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data and, where applicable, on the European Union’s General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP).

Data controller

Alpenor Group, 14, rue Al Achari, Agdal, Rabat — Morocco. Contact: contact@alpenor-group.ch

Data we collect

• Contact form: full name, job title, company, business email, phone number, country / market, type of need and message.
• Appointment booking: the information entered when booking a slot through Cal.com (name, email, chosen slot and any details).
• Live chat: the messages and contact details you send through the Crisp chat.
• Browsing data: technical data (IP address, browser type, pages viewed) collected by our host for website security and, for statistical purposes, by Google Analytics.

Purposes and legal bases

• Responding to your requests and arranging a call: pre-contractual measures taken at your request and Alpenor Group’s legitimate interest in responding to business inquiries.
• Ensuring the security and proper functioning of the website: legitimate interest.
• Measuring website traffic to improve it: legitimate interest or, where required by law, your consent.

Your data is never sold or used for marketing purposes by third parties.

Recipients and processors

Your data is intended solely for the Alpenor Group teams handling your request. It may be processed on our behalf by the following providers, within the limits of their assignment:

• Hostinger International Ltd. (Cyprus) — website and email hosting;
• Cal.com, Inc. (United States) — online appointment booking;
• Crisp IM SAS (France) — live chat;
• Google Ireland Ltd. / Google LLC — website analytics (Google Analytics).

Where data is transferred to a country that does not offer an adequate level of protection (in particular the United States), the transfer is covered by appropriate safeguards, such as the European Commission’s standard contractual clauses, in accordance with Law No. 09-08 and, where applicable, the GDPR and the FADP.

Retention period

Data relating to a contact request or an appointment is kept for as long as necessary to handle the request, then for a maximum of three years from the last exchange, unless there is a contractual relationship or a longer legal retention obligation. Statistical data is kept according to Google Analytics settings, for a maximum of fourteen months.

Cookies and trackers

The website uses cookies that are strictly necessary for its operation and security, as well as analytics cookies (Google Analytics) and those of the Crisp chat. You can configure your browser at any time to refuse or delete cookies; some features of the website may then be limited.

Security

Alpenor Group implements appropriate technical and organizational measures to protect your data against loss, unauthorized access or disclosure: encrypted connection (HTTPS), restricted access to data, protection of the website against automated submissions.

Data protection: your rights (Law 09-08 / GDPR / FADP)

In accordance with Law No. 09-08 and, where applicable, the GDPR and the FADP, you have the following rights regarding your personal data:

• right of access and information;
• right to rectify inaccurate data;
• right to erasure and restriction of processing;
• right to object to processing based on legitimate interest;
• right to data portability;
• right to withdraw your consent at any time, where processing is based on consent.

To exercise these rights, write to us at contact@alpenor-group.ch, stating the purpose of your request. We will reply within thirty days.

You may also lodge a complaint with the competent data protection authority: the National Commission for the Control of Personal Data Protection (CNDP) in Morocco, the Federal Data Protection and Information Commissioner (FDPIC) in Switzerland, the CNIL in France, the Data Protection Authority (APD) in Belgium, the CNPD in Luxembourg or the Commission d’accès à l’information in Québec.

Changes to this policy

Alpenor Group may update this policy to reflect legal changes or changes in its practices. The date of the last update appears at the top of the page.